Product After-Sales & Repair Service

ADELLE JEWELLERY AFTER-SALES SERVICE

When you shop Adelle Jewellery pieces, your special journey that will last a lifetime begins here. We are commited to providing a complimentary life-time service for you. We are happy to give you the opportunity to clean Adelle Jewellery pieces for free in one of our stores. This service includes inspection of jewellery components in order to maintain the function and beauty of your Adelle Jewellery pieces for years to come.

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ADELLE JEWELLERY REPAIR SERVICE

Adelle Jewellery Repair Service is meant for maintaining the function and beauty of Adelle Jewellery pieces and make it shine like when you opened Adelle Jewellery Blue box for the first time. Every time your jewellery visits our care and service workshop, your products will also go through quality control to ensure that your products always meet the functional standards of Adelle Jewellery. 

We are glad to help you fix your Adelle Jewellery pieces at our store. Here is a list of repair services at Adelle Jewellery: 

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Shine Service (Polish & Chrome) 

• Shine service can remove light scratches and bring back the shine of your Adelle Jewellery pieces. 
• price: Complimentary
• Limit: 2x handling. 
• Valid for: all Adelle's Gold & Diamond Jewellery.
• Note: 
  • Shine Service will affect the original gold weight of every Adelle Jewellery piece.
  • Changing the chrome colour from the original color is not recommended for all Adelle Jewellery products. 
  • We recommend you to do Shine service after you wear your diamond jewellery for a minimum of 1 year, with a maximum of 2x treatment to keep the structure of the ring safe. 

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Engraving Service

• Engraving service allows you to write messages, dates, initials on your wedding ring. 
• Price: Complimentary
• Limit: 1x handling. 
• Valid for: Purchase of Wedding Ring.
• Note:
  • Max 15 Characters (include spaces and symbols) for regular ring size. 
  • Some rings with certain thickness/sizes have shorter characters limit (please contact E-store representative for further explanation)
  • Here are 3 font options to choose from:
    • San Serif: Gill Sans MT
    • Script: Vivaldi
    • Serif: Baskerville

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Resize Service

• The resizing for ring products can be adjusted by increasing or decreasing the total circumference of Adelle Jewellery ring.
• Price: Complimentary
• Limit: 2x handling.
• Valid for: Selected Rings.
• Note: 
  • A maximum of 2 sizes up/down from the initial size.
  • Half Eternity rings, pave rings with micro dimaonds can only be resized 1 size up/down from the initial size.

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Simple Restoration Service

• Adelle Jewellery care and service workshops will always help to tighten your jewellery components (setting, prongs, clasp, earring-backs) that are already loose. 
• Price: Complimentary
• Valid for: All Adelle Jewellery products.

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Component Replacement Service

• Adelle Jewellery care and service workshop can help repalce some of your jewellery components that are damaged, broken or lost, as much as possible. 
• Price: Complimentary service + additional components fee. 
• Valid for: Our quality control team first needs to check the conditions of the product.
• Note: 
  • The cost of Additional components will be passed on to customers when the guarantee period and conditions from Adelle Jewellery are exceeded.
  • Please note that there are some damages that cannot be repaired by us, please take good care of your jewellery according to the instructions written in the Product Care Instructions section.

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Diamond Replacement Service

• Adelle jewellery Care and Service workshops can replace diamonds to restore the beauty of the original product.
• Price: complimentary service + additional diamond fee. 
• Valid for: All diamond jewellery products.
• Note: 
  • The cost of Additional diamond will be passed on to customers when the guarantee period and conditions from Adelle Jewellery are exceeded.
  • Please note that there are some damages that cannot be repaired by us, please take good care of your jewellery according to the instructions written in the Product Care Instructions section.